2024-11-26

CIP global executive search has been assigned to recruit a Head of Quality Assurance for a retail company. Please note: This is a confidential recruitment, which means that the information below has been slimmed down. All candidates that are being interviewed will get to take part of the full job description after signing an NDA.

Tasks & Responsibilities: 

• Development and establishment of standards and the compliance on quality, performance, reliability, relevant safety and regulatory requirements.
• Implementing and applying quality systems throughout the product life cycle on all products. 
• Driving scalable business solutions on product development and quality monitoring processes.

• Gathering, analyzing and communicating updates of standards and laws (chemicals, CE, REACH, Quality standards) as well as capturing possible infringements of  products
• Ensure that the company complies with EU regulations and laws in each country
• Risk assessment to identifying quality risks and setting up control plans to address them.
• Manage sustainability reporting
• Consumer rating and reviews on products and proactively working with all stakeholders to resolve any complaints as well as setting up claims reports and recall processes.
• Environmental reporting and statistics, including validate related fees.
• Procedure of supplier audits, for the overall standards on the ground factory monitoring programs and reviewing and analyzing received audit reports.
• Following up on implementation of corrective actions in line with the CSR strategy for suppliers and products.
• Serving as main point of contact to coordinate product quality related issues. Managing product non conformances, the reported claims process and product recall.
• Contributing to company growth by increasing the number of products launched in time.
• Adapting to new processes and ways of working in transitional environment and pro-actively seeking information or training to learn as well as participating in dedicated projects.

• Define and develop the quality program related to products including KPIs.
• Reduce customer complaints due to quality issues as well as related costs on all products
• Risk assessment and mitigation plan on quality and CSR aspects for prioritized categories and/or suppliers

Profile and experience:

• Bachelor’s degree in science, engineering, or related discipline.
• At least +3 years experience in a similar role
• High analytical and problem-solving skills, ability to deep dive into data to identify root causes.
• Solution oriented, target driven and keeps focus under pressure.
• Ability to analyze and define issues for improving processes.
• Strong professional integrity and ethics in relation to suppliers.
• Previous experience of sustainability reporting.

Personal profile:

We are looking for an individual who is analytical, structured, and passionate about quality assurance and sustainability. You are solution-oriented and self-organized. We believe you are excellent team player, working across various functions with good communication ability. You strive for constant improvements and take initiatives.